SBI Seva Sarthi TL (Full Time)

SBI Seva Sarthi TL (Team Leader) is a supervisory role responsible for managing and monitoring a team of Seva Sarthi executives. The position involves coordinating daily operations, monitoring team performance, supporting field or branch-level activities, maintaining reports and ensuring that assigned processes are followed properly.

The role is suitable for experienced candidates with team handling, banking, BFSI, customer service or field operations experience.

• Graduation from a recognized university or equivalent qualification.

• 2–3 years of experience in BFSI, banking, financial services or a related field may be preferred.

• Previous team handling or field operations experience preferred.

• Strong leadership and team-management skills.

• Good verbal and written communication skills.

• Good coordination and interpersonal skills.

• Basic knowledge of MS Excel and MIS reporting.

• Ability to monitor team performance and daily activities.

• Problem-solving and decision-making abilities.

• Comfortable with branch/field visits and on-site operations.

• Ability to work with targets, deadlines and performance parameters.

• Manage and supervise a team of Seva Sarthi executives.

• Monitor daily team activities and operational performance.

• Coordinate with branch teams and relevant RBO/operational teams.

• Conduct field or branch visits as required.

• Monitor the performance and productivity of assigned team members.

• Provide guidance and support to Seva Sarthi executives.

• Maintain daily reports, MIS and performance records.

• Track attendance, productivity and assigned activities.

• Ensure proper onboarding, verification and process compliance where applicable.

• Identify operational issues and coordinate for timely resolution.

• Communicate team updates and performance reports to senior management.

• Ensure smooth execution of assigned customer-service and banking-support activities