A Telecaller is a professional who engages with potential and existing customers over the phone to promote products, services, or gather information. This role is pivotal in generating leads, driving sales, and ensuring customer satisfaction. Telecallers usually operate in office settings, call centers, or remotely, depending on the organization's structure. The role often involves extended periods of sitting and making numerous calls daily. Adherence to scripts and guidelines is essential to maintain consistency and comply with company standards. With experience and demonstrated performance, telecallers can progress to roles such as team leaders, supervisors, or sales managers. Continuous skill development and adaptability to evolving communication technologies enhance career growth prospects.
1. Conducting market research to identify potential leads and gather customer feedback.
2. Answering calls from customers or clients and addressing their queries, concerns, or complaints.
3. Providing accurate and timely information regarding products, services, and company policies.
4. Updating and maintaining a database of customer information, interactions, and feedback.
5. Recording details of customer interactions, including inquiries, complaints, and actions taken.
6. Meeting daily, weekly, or monthly call and sales targets as set by the company.
7. Following up on leads and converting them into sales or appointments.
1. Additional qualifications in sales, marketing, or communication can be an advantage.
2. Excellent verbal communication and active listening skills.
3.Persuasive and able to handle objections effectively.
4. Good organizational and time management skills.
5. Basic computer literacy and familiarity with CRM software.
6. Friendly, patient, and professional demeanor.
7. Proficiency in the local language and English is often required.
8. Positive attitude, resilience, and the ability to handle rejection.
